Kalderos FAQ

Who should I reach out to if I have questions about Kalderos tools and solutions?

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You can access our Help Center 24/7 for assistance in using the Kalderos Platform of Tools and Solutions. If you need additional help, we provide comprehensive Technical and User Support via phone at 844-930-2322 and email via support@kalderos.com, Monday through Friday from 8am CST to 8pm CST. During non-business hours we also provide limited phone and email User Support to walk you through using the Kalderos Platform of Tools and Solutions. If you have a technical issue and we are unable to assist you during this time, we will report your request to our Support team and someone will be able to follow up with you during normal business hours.

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Who is Kalderos?

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Kalderos is a technology company focused on building trust, transparency and equity across the healthcare system. We work with all stakeholders - providers, payers, manufacturers and patients - to ensure the right discount to the right party on the right transaction℠.

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What does Kalderos do?

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Kalderos provides unifying technologies that bring transparency, trust and equity to the entire healthcare community. Our first-of-its-kind Drug Discount Management solution ensures that drug discount programs work on behalf of patients.

Who does Kalderos work with?

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Kalderos is proud to partner with manufacturers, payers, providers and others, including government agencies, to ensure drug discount programs work as intended.

What problems does Kalderos solve?

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We are on a mission to solve systemic problems of the healthcare system, leading off with noncompliance in drug discount programs. This noncompliance totaled nearly $8.5 billion in 2018.

What is the Drug Discount Management platform?

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After years of observing noncompliance in drug discount programs, Kalderos is launching the Drug Discount Management platform to establish the infrastructure that allows discounts to be validated and paid accurately the first time. The Drug Discount Management platform is the infrastructure that all our products are built on to protect the long-term viability of drug discount programs and to ensure that patients can afford the medications they need.

What security protocols does Kalderos’ Drug Discount Management platform use?

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For more information, click below to download a detailed document.

Read information security overview

How do I know if a manufacturer uses Kalderos’ Drug Discount Management platform?

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Kalderos maintains a list of products for which Kalderos is the 340B discount effectuator. Please follow the link below to see the list.

See product list

What does Kalderos do to address privacy/HIPAA concerns?

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For more information, click "Learn More" below to download a detailed document.

Read additional HIPAA FAQ

Who should I reach out to if I have questions about Kalderos tools and solutions?

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Visit Help Center

How can I learn more about how Kalderos supports manufacturers?

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Kalderos supports manufacturers with a holistic approach to Drug Discount Management. Our monitoring and preventative controls, operating in concert with sister tools for providers, recover revenue leakage that has happened in the past while preventing losses in the future. We’d love to hear from you and answer any additional questions you may have.

How does Kalderos integrate with my current systems and workflow?

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Kalderos uses integration to provide your team easy and consistent access to our tools. We can work with your team to develop the best integration methods for your system of ledger.

How does Kalderos ensure all stakeholders participate in the solution?

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Collaboration is crucial to the success of drug discount programs, which is why we built our tools and solutions with all stakeholders in mind. We conduct beta testing, including rigorous feedback sessions, with our provider and manufacturer partners to ensure that the tools we bring support their needs and workflows.

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We already have a team that scrubs for duplicate discounts. What makes you different?

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Kalderos uses a first-of-its-kind database approach, trained on the nation’s largest dataset of noncompliant discounts, to identify past noncompliance systematically and consistently. Additionally, our point-of-sale, preventative solution means you can all but eliminate revenue leakage from noncompliant discounts in the future.

Learn about our Discount Monitoring solution

What tools does Kalderos offer for manufacturers?

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Kalderos offers Verify, our manufacturer-facing monitoring tool, to give you oversight over your discount payments.

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Who should I reach out to if I have questions about Kalderos tools and solutions?

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Visit Help Center

What determines who will be contacted at our covered entity?

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Kalderos will be contacting, by email, the Authorizing Official and/or the Primary Contact Person listed in the Office of Pharmacy Affairs (OPA) database. It is very important and a requirement of 340B Program participation to maintain the accuracy of the OPA database. Any changes, including the updating of the Authorizing Official and/or the Primary Contact Person should be addressed as soon as possible. The OPA database change process can be accessed here: OPA Database Once completed, the existing or new Authorizing Official will receive an email from HRSA asking to confirm any updates.

How can I learn more about how Kalderos supports providers?

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Kalderos supports drug discount program compliance for providers by preserving program integrity, expediting the good faith inquiry process and coordinating discount requests, payments and inquiries among multiple manufacturers. We’d love to hear from you and answer any additional questions you may have.

How does Kalderos integrate with my current systems and workflow?

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Kalderos uses API integration and other options to provide your team quick, easy and consistent access to our tools. Learn more about our API integrations by visiting our API documentation website.

Visit API Documentation Website

How does Kalderos assist with good faith inquiries?

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Through our Review tool, Kalderos consolidates inquiries from multiple manufacturers, providing a single touchpoint with comprehensive data to enable providers to respond to inquiries quickly and efficiently.

Learn about Kalderos Review

What is a good faith inquiry?

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Good faith inquiries are an important part of ensuring 340B Program integrity. They’re not audits, but rather "good faith" attempts to resolve concerns related to duplicate discounts. HRSA encourages this type of "good faith" collaboration.

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What tools does Kalderos offer for providers?

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Kalderos offers Request, our provider-facing preventative control, and Review, our provider-facing monitoring control, to give you oversight over your discount requests.

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What is the 340B Pay solution?

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Kalderos’ 340B Pay solution includes everything needed to assess, coordinate and approve 340B rebates. It includes the covered entity tool, Request, and the manufacturer tool, Verify. Together, these two tools allow covered entities and manufacturers to facilitate 340B discounts, make adjustments to previously-submitted discount requests, and provide state Medicaid agencies with the information needed for the state to avoid asking the manufacturer for a Medicaid rebate on a dispensing record subject to a 340B discount. Using sophisticated models and machine learning processes, Kalderos detects inconsistencies overlooked by current methods, providing material benefits by eliminating waste. With Kalderos’ 340B Pay solution, all manufacturer and covered entity funds flow directly through a third-party payment provider and its financial institution partner(s), and not Kalderos, to efficiently and quickly pay and receive 340B discounts.

Learn more about 340B Pay

How does the Kalderos Discount Monitoring solution work?

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Kalderos works with state agencies and drug manufacturers to gather claims data through the Verify tool. Kalderos analyzes claims data and by leveraging proprietary datasets, machine learning and algorithms, determines which claims have a high likelihood of being non-compliant. When necessary, Kalderos works with providers through the Review tool to confirm which claims are 340B duplicate discounts. Kalderos works with manufacturers and state agencies to resolve non-compliant discounts.

Learn more about Discount Monitoring

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